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CARE CLAIM SOLUTIONS

Patient Help Desk

Supporting your patients. Strengthening your practice.

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We Keep Patients Informed and Practices Focused

Patient billing questions, missing information, and statement confusion can quickly overwhelm front office teams—and hurt patient satisfaction if mishandled. That’s why Care Claim Solutions offers a dedicated Patient Help Desk service to bridge the gap between billing and care, ensuring that every patient interaction is courteous, clear, and helpful.

We help practices:

1

Resolve billing questions quickly and professionally

Our team explains charges, statements, EOBs, and balances to patients with care and clarity.

2

Reduce unpaid balances with strategic follow-ups

We send timely reminders and provide live support to help patients settle accounts without confusion.

3

Correct missing or incomplete patient data before it becomes a billing issue

We proactively identify and correct missing insurance details, addresses, DOBs, and authorisations.

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Billing Support That Puts Patients at Ease

Patient billing concerns aren’t just financial—they’re emotional. A confusing statement or a missing explanation can damage trust quickly. At Care Claim Solutions, our Patient Help Desk operates as a polished, professional support system—answering questions, correcting records, and ensuring patients feel valued and informed throughout the financial process. By managing billing conversations separately, we allow your clinical teams to stay focused on delivering care without distractions. Whether you're struggling with aging receivables or inconsistent monthly revenue, our team acts as your financial command centre—driving collections while freeing up your staff for patient-facing care. By syncing directly with your imaging workflow (PACS, RIS, EHR), we help reduce billing friction and increase financial performance.

Empowering Patients. Supporting Practices.

Billing questions shouldn't stand between patients and their care experience. At Care Claim Solutions, our Patient Help Desk acts as a vital link between financial operations and patient trust—resolving billing inquiries, correcting missing data, and guiding patients through their financial responsibilities with clarity and compassion. By managing billing-related communication separately from clinical staff, we free up your front desk to focus on patient service while improving payment rates and satisfaction scores behind the scenes. Professional support for patients. Consistent collections for practices. At Care Claim Solutions, we handle the entire revenue journey—patient intake, eligibility verification, coding, submission, denial resolution, and final collections. Our approach is structured, software-aligned, and custom-built for your practice size and specialty mix. Whether you're a solo provider or managing multi-specialty locations, we make sure every encounter results in accurate billing, faster payments, and clean financial records. Whether you're a standalone imaging centre or part of a larger multi-specialty network, we help you maintain financial accuracy while reducing operational burdens. Our focus is simple: get your claims approved faster, paid quicker, and handled with the accuracy radiology demands.

Our help desk agents answer billing questions by phone and email, clarifying balances, walking patients through EOBs, and correcting simple issues on the spot.

  • Real-time phone and email support
  • Patient-friendly billing explanations
  • EOB clarification assistance

We issue courteous, scheduled balance reminders that encourage payment without feeling aggressive—helping to close out patient accounts faster.

  • Automated and manual balance reminders
  • Payment assistance and guidance
  • Reduced unpaid patient balances

When patients need detailed statements, duplicate bills, or payment history breakdowns, our team responds quickly and accurately without burdening your front desk.

  • Itemised bill preparation
  • Duplicate bill handling
  • Payment history recordkeeping

We proactively reach out to patients for missing or incorrect data—such as insurance updates, address changes, or coverage verifications—preventing denials and billing errors downstream.

  • Proactive patient outreach
  • Insurance and demographic corrections
  • Denial prevention through accurate records

We provide regular reports on patient inquiries, resolution times, and satisfaction feedback to help you monitor the patient financial experience.

  • Patient inquiry analytics
  • Resolution time reporting
  • Satisfaction and feedback tracking