Care

Menu
CARE CLAIM SOLUTIONS

Front Desk Support

Where patient experience meets operational excellence.

Thumb

We Represent Your Practice Before the First Appointment

The front desk is the first impression of any medical practice—and it defines how patients perceive care even before seeing a provider. At Care Claim Solutions, our Front Desk Support services ensure that every phone call, appointment, and insurance verification reflects professionalism, empathy, and precision.

We help practices:

1

Streamline appointment scheduling and communication

Our team manages calendars, confirmations, and rescheduling with patient-centered communication to reduce no-shows and cancellations.

2

Eliminate bottlenecks in insurance eligibility and benefits verification

We proactively verify insurance before each visit, ensuring patient eligibility, authorisation, and co-pay information are clear ahead of time.

3

Support seamless patient data collection and pre-visit preparation

By gathering accurate demographics, referrals, and pre-visit paperwork, we make sure clinical teams have everything ready for care delivery.

Image Not Found

More Than a Receptionist—An Extension of Your Practice

Your front office sets the tone for everything that follows. Poor scheduling, missing authorisations, or unanswered billing questions can cascade into operational chaos and patient dissatisfaction. Our virtual front desk teams act as true extensions of your staff, operating behind the scenes to keep appointments flowing, insurance verified, and patient queries handled with professionalism and care—while freeing your in-house team to focus on the patient experience. Whether you're struggling with aging receivables or inconsistent monthly revenue, our team acts as your financial command centre—driving collections while freeing up your staff for patient-facing care. By syncing directly with your imaging workflow (PACS, RIS, EHR), we help reduce billing friction and increase financial performance.

Elevating First Impressions Into Long-Term Patient Trust

Your front desk isn't just the entry point to your practice—it's the start of the patient journey. At Care Claim Solutions, we make sure that journey begins smoothly, professionally, and with total operational clarity. Our Front Desk Support service doesn't just fill scheduling gaps—it builds a foundation for better patient satisfaction, fewer no-shows, and stronger billing accuracy. From appointment management to insurance verifications, we operate seamlessly as an extension of your team—delivering service that reflects the quality of care your practice stands for. At Care Claim Solutions, we handle the entire revenue journey—patient intake, eligibility verification, coding, submission, denial resolution, and final collections. Our approach is structured, software-aligned, and custom-built for your practice size and specialty mix. Whether you're a solo provider or managing multi-specialty locations, we make sure every encounter results in accurate billing, faster payments, and clean financial records. Whether you're a standalone imaging centre or part of a larger multi-specialty network, we help you maintain financial accuracy while reducing operational burdens. Our focus is simple: get your claims approved faster, paid quicker, and handled with the accuracy radiology demands.

We handle every touchpoint—registration, eligibility checks, charge entry, claim submission, A/R follow-up, and reporting. No gaps. No handoffs.

  • Calendar management
  • Appointment confirmation & reminder calls

Before the visit, we confirm insurance coverage, check for necessary pre-authorisations, and update the practice management system with verified information.

  • Eligibility verification for all payer types
  • Prior authorisation tracking

We gather accurate patient details—including demographics, referrals, and medical history forms—to avoid registration delays or billing errors later.

  • Accurate patient intake
  • Referral and document verification
  • Pre-visit paperwork management

Our team handles incoming calls professionally when your in-house staff is busy—managing appointment inquiries, cancellations, and patient messaging.

  • Overflow call answering
  • Message triaging for staff follow-up
  • Appointment inquiry management

We continuously track appointment volume, no-show rates, insurance verifications, and communication patterns to improve front office efficiency over time.

  • No-show rate analysis
  • Call volume reporting
  • Front desk performance improvement plans